At 100online, we believe trust is built through transparency. This document honestly explains how we collect, use, and protect your personal data – in accordance with Malaysia's Personal Data Protection Act 2010.
This is our promise to every member – not merely a legal obligation, but a core value that defines how we operate.
All data transmitted between your device and 100online's servers is protected by SSL 256-bit encryption – the same security technology used by Malaysia's leading financial institutions.
100online operates in full compliance with the Personal Data Protection Act 2010 (PDPA). All collection and handling of members' personal data adheres to Malaysia's legal requirements.
Your personal data has never been and will never be sold to any third party for marketing purposes. Your information is used solely for 100online's operational purposes.
You have the right to access, correct, and request the deletion of your personal data at any time. Our privacy team is ready to process your requests within the stipulated timeframe.
We only collect data that is strictly necessary for platform operations. Data that is no longer needed is securely disposed of in accordance with rigorous information security procedures.
In the event of any data security breach affecting your information, 100online is committed to notifying you within the timeframe required by Malaysian law.
This Privacy Policy describes the personal data handling practices of 100online when you use our platform – whether via the website, iOS or Android app, or any service channel we provide.
We respect your privacy – not just because the law requires it, but because we believe the relationship between a platform and its users must be built on genuine trust. This policy is written in plain language; you should not need to be a lawyer to understand how your data is handled.
This Privacy Policy applies to all users who register for or use the 100online platform, including existing and new members, as well as website visitors.
100online only collects data that is strictly necessary for platform operations and regulatory compliance. Below is an overview of the data categories we collect:
| Data Categories | Example Information | Purpose of Collection |
|---|---|---|
| Identification Data | Name, MyKad number, date of birth | Identity verification (KYC) and legal compliance |
| Contact Data | Phone number, email address | Account communications and customer support |
| Financial Data | Payment method details, transaction history | Processing deposits, withdrawals, and AML compliance |
| Game Data | Betting history, gaming activity | Platform security and responsible gaming |
| Technical Data | IP address, device type, web browser | Account security and platform optimisation |
100online does not collect biometric data beyond what is required for your device's own biometric login function (which is managed entirely by the device's operating system, not by us). We also do not collect real-time location data without your explicit consent.
The data we collect is used for the following purposes:
Your data is never used to build user profiles that are sold to advertisers or external marketing companies.
100online does not sell or rent your personal data to any third party. However, there are limited situations where we may need to share certain information:
We work with accredited service providers for platform operations – including payment processors, cloud infrastructure providers, and identity verification systems. All providers are bound by strict confidentiality agreements and are only permitted to use your data for the specific purposes defined.
We may disclose your data to Malaysian authorities when required by law, court order, or direction from a relevant regulatory body. In all such cases, we will endeavour to notify you in advance where permitted by law.
The security of your data is a responsibility we take very seriously. The technical and organisational security measures we implement include:
While we implement robust security measures, no system can guarantee 100% absolute security. You also play a role in keeping your account safe by using a strong password and not sharing your login details.
100online uses cookies and similar tracking technologies to enhance the user experience and ensure smooth platform functionality. The types of cookies we use are as follows:
| Cookie Types | Description | Period |
|---|---|---|
| Required for core platform functions such as login session verification and security | Session / 24 hours | |
| Helping us understand how users interact with the platform for improvement purposes. | 30 days | |
| Saving your preferences such as language, display mode, and other personal settings. | 90 days |
You can manage cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality of some 100online platform features.
In accordance with the Personal Data Protection Act 2010, you have the following rights regarding your personal data at 100online:
You have the right to request a copy of the personal data we hold about you. Requests will be processed within 14 business days.
If your data is inaccurate or incomplete, you have the right to request a correction at no charge.
You may request the deletion of your personal data, subject to legal requirements and record-keeping obligations.
You may object to the processing of your data for direct marketing purposes at any time with ease.
You have the right to receive your personal data in a structured, machine-readable format for transfer.
You may request that we restrict the processing of your data in certain situations as provided by law.
To exercise any of the above rights, contact our privacy team by email at [email protected] or via live chat in the app.
The 100online platform is exclusively for users aged 18 years and above. We do not intentionally collect or store any personal data from individuals under the age of 18.
If we find that data belonging to a minor has been collected unintentionally, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on our platform, please notify us immediately.
100online retains your personal data for as long as your account is active or as needed to provide services to you. Specific retention periods are as follows:
Once the designated retention period has ended, data is securely disposed of using deletion methods appropriate to the sensitivity of that data.
100online reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological needs. Members will be notified of any material amendments via in-app notifications or email at least 14 days before taking effect.
The "Updated" date at the top of this document indicates when this Privacy Policy was last reviewed. We encourage you to check this page periodically.
If you have any questions, concerns, or complaints regarding the handling of your personal data by 100online, please contact us:
You may also refer to Terms and Conditions us or visit the page FAQ for more information about the 100online platform.