Question 1

How do I register a 100online account?

Accepted Answer

Go to the Register and enter your full name, active phone number, and password. Verify your phone number via the OTP sent by SMS. The entire process takes just 2–3 minutes. Once your account is active, you can immediately make a deposit and start playing.

Question 2

What is the age requirement to register at 100online?

Accepted Answer

You must be 18 years old or above to register and use 100online services. This is a mandatory requirement that cannot be compromised. Accounts found to belong to underage individuals will be terminated immediately and balances refunded.

Question 3

Can I have more than one account?

Accepted Answer

No. Each user is only permitted to hold one active account. Registering multiple accounts is a serious violation of our terms of service. All duplicate accounts detected will be terminated and any bonuses or wins from those accounts will be voided.

Question 4

What is KYC verification and when is it required?

Accepted Answer

KYC (Know Your Customer) is an industry-standard identity verification process. At 100online, you are required to complete KYC before making your first withdrawal. The process requires a photo of your MyKad (front and back) and proof of payment method. KYC is typically verified within 24 working hours.

Question 5

How do I change my account password?

Accepted Answer

Log in to your account, go to Account Settings > Security > Change Password. Enter your current password and new password, then confirm via OTP. If you have forgotten your password, use the "Forgot Password" function on the login page to reset it via your registered phone number.

Question 6

What payment methods are accepted for deposits?

Accepted Answer

100online accepts various local Malaysian payment methods including DuitNow, FPX (all major Malaysian banks), TNG eWallet, Boost and GrabPay. All transactions are processed in Malaysian Ringgit (MYR). No hidden fees are charged by 100online for deposits.

Question 7

How long does it take for a deposit to be credited?

Accepted Answer

Deposits via DuitNow and FPX are typically credited within a few seconds to 5 minutes. Deposits via e-wallet are also processed quickly, usually within 1–3 minutes. If your deposit has not been credited after 15 minutes, contact our support team with proof of payment.

Question 8

Is there a minimum deposit amount?

Accepted Answer

Yes, the minimum deposit limit varies by payment method. In general, the minimum deposit at 100online is kept very low to make it easy for players of all levels to get started. Current limit details can be checked on the deposit page within your account.

Question 9

Why did my deposit fail or not get credited?

Accepted Answer

Some possible reasons: an internet connection issue during the transaction, your bank's daily transaction limit has been reached, or a temporary technical issue with the payment processor. First, check your bank account to confirm the amount was deducted. If so and the balance has not been credited after 30 minutes, contact support with transaction reference (screenshot).

Question 10

How long does it take for a withdrawal to be processed?

Accepted Answer

Withdrawals at 100online are typically processed within 15 minutes to 2 hours for requests made during office hours. Withdrawals made at night or on weekends may take slightly longer. Accounts that have completed KYC verification enjoy faster processing.

Question 11

Are there any requirements to meet before making a withdrawal?

Accepted Answer

Yes. You are required to: (1) complete KYC verification, (2) meet the wagering requirements (rollover) for any bonuses claimed, and (3) ensure the withdrawal method matches the deposit method (for your first deposit). Full details on withdrawal requirements can be found in the Terms and Conditions.

Question 12

Can I cancel a withdrawal request?

Accepted Answer

Cancellation is only possible if the withdrawal request is still in "Pending Approval". Once a request has been approved and processed, it cannot be cancelled. Contact support immediately if you wish to cancel – our team will do their best to assist if the request has not yet been processed.

Question 13

Why was my withdrawal request rejected?

Accepted Answer

Withdrawal requests may be rejected for several reasons: KYC not completed, bonus wagering requirements not met, bank account details do not match the registered name, or suspicious activity requiring further investigation. An email or in-account notification will inform you of the reason for rejection.

Question 14

How do I claim the new member bonus?

Accepted Answer

The new member bonus is credited automatically as soon as your first deposit is successfully processed. You do not need to enter any special code – the 100online system will recognise you as a new member and credit the bonus directly to your bonus wallet within minutes.

Question 15

What is the wagering requirement (rollover) for bonuses?

Accepted Answer

Wagering requirements (rollover) mean you need to place bets totalling a specified amount before the bonus funds can be converted to withdrawable cash. For example, a 10x rollover on an RM50 bonus means you need to wager a total of RM500. Check the specific terms for each bonus on the Promotions.

Question 16

Do bonuses have an expiry period?

Accepted Answer

Yes, most bonuses have a validity period that must be observed. This period varies by bonus type – typically between 7 to 30 days from the date the bonus was credited. Bonuses that expire before the wagering requirements are met will be automatically cancelled. Check your in-account notifications for expiry date reminders.

Question 17

Can I decline a bonus that has already been credited?

Accepted Answer

Yes. If you do not wish to receive a bonus and want to withdraw your deposit without fulfilling the rollover requirements, you may request to cancel the active bonus through customer support before any betting is made using the bonus funds.

Question 18

What types of games are available at 100online?

Accepted Answer

100online offers a wide range of game categories including live casino with real dealers, Bingo, fish shooting games, slots, and much more. All games use a Random Number Generator (RNG) that has been independently verified to ensure complete fairness for all players.

Question 19

Do I need to download software to play?

Accepted Answer

No need. You can play directly in your web browser with no downloads required. However, for the best experience especially on mobile, we recommend downloading the official 100online app from the App us. The app is available for free on both iOS and Android.

Question 20

What should I do if a game freezes or disconnects during play?

Accepted Answer

Try refreshing the page or closing and reopening the app. Check your internet connection. If the issue persists, contact 100online support. For Live Casino games, if a session is disconnected during an active round, our system will automatically resolve that round and credit any winnings (if applicable) to your account.

Question 21

How does 100online protect my personal data?

Accepted Answer

100online uses 256-bit SSL encryption to protect all data transmissions. Your personal data is stored on secure servers and is never shared with third parties for marketing purposes. We comply with the Malaysia Personal Data Protection Act 2010 (PDPA). Read Privacy Policy us for full details.

Question 22

What is two-factor authentication (2FA) and how do I activate it?

Accepted Answer

2FA is an additional security layer that requires an OTP code via SMS in addition to your password to log in. It prevents unauthorised access even if someone else knows your password. Enable 2FA through Account Settings > Security > Two-Factor Authentication. We strongly recommend all members activate this feature.

Question 23

What should I do if I suspect my account has been accessed without authorisation?

Accepted Answer

Change your password immediately, then check your login history in account settings to review devices and locations that have accessed your account. Contact 100online support immediately via live chat. Our security team will investigate and help secure your account as quickly as possible.

Question 24

How do I activate the responsible gaming tools?

Accepted Answer

Log in to your account and go to Settings > Responsible Gaming. There you can set daily or weekly deposit limits, session time limits, activate a cooling-off period, or apply for self-exclusion. These tools take effect immediately for restrictive limits. Learn more on the Responsible Gaming.

FAQ 100online – All Answers Here

Account & Registration

Deposits & Payments

Cash Withdrawal

Bonuses & Promotions

Games & Platform

Security & Privacy

Complete 100online FAQ Guide for Malaysia Members

Account & Registration

Deposits & Payments

Cash Withdrawal

Bonuses & Promotions

Games & Platform

Security & Privacy

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