Can I cancel a limit I have already set?

It depends on the type of limit. Limits that reduce your existing limit (e.g., lowering a deposit limit) take effect immediately. Limits that increase your limit (e.g., raising a deposit limit) require a 7-day cooling-off period as an additional safety measure.

What happens to my balance during self-exclusion?

Your balance remains safe in your account throughout the self-exclusion period. You may request a withdrawal of any eligible balance through our support team. No balance is forfeited during a properly activated self-exclusion period.

Are conversations with support about gambling problems confidential?

Yes, completely. Any discussion about responsible gaming or requests for help are confidential and handled with full discretion by our support team, who are specially trained for situations like these.

Do the limits I set take effect immediately?

Limits designed to reduce or restrict access take effect immediately once you confirm them. This includes new deposit limits, break periods, and self-exclusion. These are designed to ensure that self-control tools truly work when you need them most.

Can I re-register after a permanent self-exclusion?

Permanent self-exclusion is final and cannot be reversed online. If you wish to review your status after an extended period, you will need to contact our team directly for a case-by-case assessment, with a minimum suspension period of 12 months.

100online | Responsible Gaming and Safe Play Guide

Responsible Gaming 100online – Your Well-being Is Our Priority

We believe that an enjoyable gaming experience starts with good self-control. 100online provides the tools, guidance, and support you need to ensure your gaming experience stays within healthy and positive boundaries.

Self-Control Tools

Play Time Limit

Deposit Limit

Self-Exclusion

What Is Responsible Gaming?

Responsible gaming doesn't mean you can't have fun or play seriously. It means playing within limits you can afford – in terms of time, money, and emotions – so it stays entertainment you enjoy, not a burden you carry.

At 100online, we believe that players who play in a healthy and responsible way are happier players who stay in our community longer and enjoy every session more. Our investment in this responsible gaming program is therefore an investment in the well-being of every one of our members.

Play for Entertainment, Not to Cope with Stress

It is normal to feel excitement when you win, or disappointment when you lose. But when gaming starts to negatively affect your emotions, finances, or personal relationships, that is a sign that something needs to change.

A few simple principles to help you stay in the safe zone:

Set a budget before playing – and sticking to it even when the situation looks favorable.
Do not chase losses – attempts to recover lost money often result in even greater losses.
Playing with money you cannot afford to lose – not money needed for daily necessities, bills, or family obligations.
Take regular breaks – taking a 10–15 minute break every hour helps you stay clear-headed and make better decisions.
Do not play when you are stressed – decisions made in an emotional state are rarely the best decisions.

Support for Family and Loved Ones

Sometimes, the people closest to us — not ourselves — are the first to notice signs of a gambling problem. If you are concerned about a family member or friend who may be experiencing gambling-related issues, 100online has an option for third parties to file a complaint and request an investigation on behalf of that individual.

Contact our support team via in-app live chat for further guidance on the steps you can take.

Minor Protection

100online takes the protection of children and minors very seriously. In addition to our strict 18+ age limit, we recommend that parents and guardians use parental control software on shared devices, ensure that 100online account credentials are not easily accessible to children, and have open conversations with their children about the risks of online gambling.

If you suspect your account has been accessed by an underage individual, please contact our support team immediately for prompt security measures.

Playing longer than planned – you intended to play for an hour, but suddenly three hours have passed.

Chasing losses – continuing to play after a loss in hopes of recovering the money lost.

Borrowing or using essential funds – using bill money, rent, or family necessities to gamble.

Hiding gaming activity – lying to family or a partner about how much time and money has been spent.

Gaming interfering with work or relationships – declining work performance or strained relationships due to gaming.

Feeling restless when not playing – feeling uncomfortable, irritable, or constantly thinking about gaming.

Playing to escape problems – using gaming as a way to cope with stress, sadness, or boredom.

Identifying one or two of these signs does not necessarily mean you have a problem — but they are worth paying attention to. Do not hesitate to reach out to the 100online support team for a confidential discussion.

Responsible Gaming 100online – Your Well-being Is Our Priority

Daily / Weekly Deposit Limit

Session Play Time Limit

Activity History Review

Cooling-Off Period

Real-Time Reminders

Self-Exclusion

What Is Responsible Gaming?

Play for Entertainment, Not to Cope with Stress

Support for Family and Loved Ones

Minor Protection

Recognise the Early Warning Signs

Log In to Your 100online Account

Go to Account Settings

Select "Responsible Gaming"

Select and Activate Your Desired Limit

Contact Support If You Need Help

Quick Questionnaire – Check Your Gaming Habits

Play Smart, Enjoy Fully